Best Support Team in the Industry (and Possibly Any Industry)

SeisWare support is based out of Calgary and Houston, and every team member is a geoscientist.

<1 Min
Wait Time for Phone Call

<1 Hour
Email Response Time

87%
Of Calls Answered First Time

100%
Of Support Staff are Geoscientists

Connected to the Geoscience Community

At SeisWare, our support team is committed to ensuring you have a quality experience with us.

Everyone on our team is a geoscience professional, so they know the industry and understand your issues. You can communicate with us via phone, email, online chat, or if you prefer, access our online Support Center to view our training videos, workflow suggestions, FAQs and user forums.

Our team provides a number of other services too (at no extra cost):

  • Monthly technical sessions at the SeisWare Training Center
  • Remote desktop connectivity for support and training
  • Annual user group survey so users can have a say in future development of SeisWare software applications
  • Annual user group meeting so users can provide feedback to us and learn about the future development of the software (based on the user group survey)
  • Adopt-a-Developer – Our users can request time with one of our developers to review their workflows and ensure we have an in-depth understanding of their needs

Questions about support for our products?

Contact our Support Team.

PHONE: 403.265.6606
TOLL FREE: 1.866.914.9047
Contact Support